The IT/Communications Specialist is responsible for regional/local supervision, support and deployment needs in one of six key areas: Applications, Business Unit, Customer Service, Infrastructure Service, Program Management and Service Delivery Center.
(Typical duties include the following, although specific duties vary by assignment or contract.)
Applications: such as application architecture, standards/tools and development, software licensing, release management and portfolio management.
Business Unit: such as business alignment, customer advocacy, demand management and project management.
Customer Service: such as service desk, security administration, request management, desktop support, COE standards, problem management and delivery management.
Infrastructure Services: such as computer/mainframe operations, network operations (WAN/LAN) server management (e-mail and web), firewall management, software distribution and security policy. Supports supplier relations where applicable.
Program Management: such as communication planning, process development, project management, project prioritization, and monitoring.
Service Delivery Center: such as regional delivery of customer service, support, project management, communications, and infrastructure services.
Managers others either directly or through subordinate supervisors.
Coordinates diverse activities within a functional area.
Plans work and administers policies.
Job role has budgetary type of accountabilities or directly impacts a revenue center’s viability or its quality of service via personal contributions.
Perform other duties as assigned.
Knowledge & Skills
Proficient in Microsoft office software applications.
Excellent oral, written, communication and people skills.
Ability to translate communication needs of employees/customers not versed in computer terminology for both hardware and software into meaningful solutions.
Able to travel to hostile and austere environments.
Experience & Education
Five (5) years’ experience in functional areas with background in IT and telecommunications infrastructure.
Bachelor’s degree in an associated discipline required.
Masters degree in Business Management is desired.
Two (2) years of experience in related field may be substituted for each year of the four (4) years of college.
Physical Requirements/Working Environment
Living and working conditions at the assignment location could be remote and uncomfortable.
Long hours, exposure to weather and hazardous conditions.
Personnel should be aware of moving on short notice and under adverse conditions.